Privacy Policy
A legal disclaimer
Effective Date: 2025
We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you book or stay at one of our properties in Wales.
Please read this Privacy Policy carefully to understand how we handle your personal information.
1. Who We Are
We operate holiday lets in Barmouth, Wales, providing short-term accommodations. We are committed to safeguarding the privacy of our guests and users of our websites.
2. Information We Collect
We collect personal information when you make a booking, stay with us, or interact with our website. This information may include:
-
Personal Identification Information: Full name, address, phone number, email address.
-
Booking Details: Dates of stay, special requests, guest preferences, and payment details.
-
Payment Information: Credit card details (processed securely via third-party payment providers).
-
Guest Preferences: Any specific requests related to your stay (e.g., pet accommodation, early check-in, etc.).
-
Feedback and Reviews: If you provide reviews or feedback about your stay.
-
Technical Information: IP address, browser type, and other technical details when you use our website or interact with our online booking system.
3. How We Use Your Information
We use the information we collect in the following ways:
-
To process bookings: To confirm, manage, and communicate with you about your reservation.
-
To provide customer support: To answer your queries, address complaints, and offer assistance before, during, and after your stay.
-
To improve our services: To analyze booking trends, guest feedback, and website usage for enhancing your experience.
-
Legal compliance: To comply with our legal obligations (e.g., data protection laws, financial recordkeeping).
4. How We Share Your Information
We respect your privacy and will not share your personal information with third parties except for the following circumstances:
-
Service Providers: We may share your data with trusted third-party companies that assist us with services such as payment processing, email communications, website analytics, and customer support.
-
Legal Compliance: If required by law or in response to valid legal requests (e.g., government authorities, law enforcement).
-
Business Transfers: In the event of a sale, merger, or acquisition of our business, your information may be transferred.
We will never sell or rent your personal data to any third party for marketing purposes.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting obligations. After this period, your data will be securely deleted or anonymized.
6. Your Rights
You have the following rights regarding your personal information:
-
Right to Access: You can request a copy of the personal data we hold about you.
-
Right to Correct: You can request corrections to any inaccurate or incomplete data.
-
Right to Deletion: You can request that we delete your personal data, subject to certain conditions.
-
Right to Object: You can object to the processing of your data for certain purposes, such as direct marketing.
-
Right to Withdraw Consent: If you’ve given consent for certain types of data processing, you can withdraw that consent at any time.
To exercise these rights, please contact us via the website.
7. Security of Your Information
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no method of internet transmission or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your user experience. Cookies are small files stored on your device that help us remember your preferences and improve website functionality.
You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your experience on our website.
9. Children's Privacy
Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under the age of 18, we will take steps to delete such data promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically for any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us:
21 Marine Parade, Barmouth, Gwynedd, LL42 1NA